Did you know that we now use Skype to answer your reference questions? You can take advantage of the Skype reference appointment service when you need to meet with a specialist at Library and Archives Canada but cannot come to Ottawa, or when you wish to prepare for your visit ahead of time.

Through Skype, a reference specialist (archivist or librarian) will help you navigate our online tools, locate documents in our vast collection and clarify any conditions of access that may apply. You can follow along through a screen-sharing feature, share links through instant messaging and, of course, communicate with us by voice and video.

Before booking an appointment, make sure to consult our tips on how to get started with your research and other frequently asked questions. You can also peruse the Library and Archives Canada Blog to see if your question has already been answered.

To book your 30-minute Skype reference appointment, please contact us by telephone at 613-996-5115 (or toll free at 1-866-578-7777). You can also email us
by using our “Ask Us a Question” form. Please provide the following information:

• your question
• a preferred date and time (we are available Monday to Friday, between 9:00 a.m. and 4:30 p.m. Eastern Time)
• that you would like a Skype appointment
• your phone number (in case we have trouble reaching you by Skype or by email)
• your Skype name

A reference specialist will contact you via Skype the day of your appointment.

If you are new to Skype, download the Freeware.

We look forward to meeting with you, wherever you may be!

Questions or comments? We would love to hear from you!