5 thoughts on “Improving your online experience: how we are embracing user-centred design to build better online tools

  1. I am a military researcher and author and have been using the LAC site to access First World War records for many years. The legacy site provides much better and easier access to those records than the new site does. I hope that you don’t remove access to the legacy site until improvements are made in the new site to make it more user friendly.

    • Thanks for reaching out. The biggest challenge is keeping our focus on a limited number of issues or products at a time. It’s tempting to take on way more challenges than our small team can handle, because there is a desire to examine and improve all kinds of services that LAC provides. However, we can make a bigger impact by working on a limited number of products or services and seeing them all the way through.

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