Improving your online experience: How we are making digital legal deposit better for publishers, LAC and you

Image of fingers on a keyboard

By Arlene Whetter

Along with highly visible improvements to its public website and research tools, LAC is making changes behind the scenes to how it adds new digital publications to its library collection. One example is our new submission methods for digital legal deposit. Legal deposit is the way that we build our library collection of published materials. Federal laws in place since 1953 require Canadian publishers to send copies of every publication to the national library. Over the years, the law has changed to include not only printed books but also new formats entering the publishing landscape. Digital publications have been subject to legal deposit since 2007.

No one is ever surprised to hear that the growth in the number of digital publications submitted for legal deposit since 2007 has been extraordinary. Not only is almost every trade publication now available in both print and digital versions, but the number of self-publishers submitting materials for legal deposit has grown exponentially as well. The ease of online publishing and distribution via self-publishing platforms, such as Amazon, allows many more Canadians to join the ranks of published authors. To cope with the influx, we’ve developed more efficient ways to collect and process digital publications.

A white box with fields for User Name and Password and a login button. In the background are book spines of various colours.

A screen shot of the new digital legal deposit login page

Our new submission methods

In December 2021, LAC launched new online forms for low-volume submissions of digital publications, such as those from self-publishers who may have only a few books to submit. We’ll soon launch a new way for large commercial publishers to submit publications in high volumes, with hundreds of titles in a single submission. The new methods are convenient for publishers, and they allow us to acquire and catalogue the publications more quickly. The short-term impact for Canadians is that LAC can acquire more digital publications and provide timely access to them. The long-term impact is that we preserve more of Canada’s digital publishing heritage for the generations to come. We offer two types of public access: open or restricted. Access to trade publications and publications for sale is always restricted. These publications can be viewed onsite at LAC for research purposes.

To reach our goal of acquiring and providing access to more digital publications, we took a two-pronged approach. We needed to revise the submission methods and data requirements for publishers, and we needed to revise the internal processing methods for LAC staff. Our old methods, from publishers’ perspective, were simple: they transferred the files to us, either through bulk file transfer or by attaching files to a short online form. We did not request additional data such as lists of titles, author names, and ISBNs, because our systems were not set up to automatically transfer this data to our own records. After receiving the files, LAC staff would manually type all of the data into our library catalogue. We decided to develop new workflows that would take advantage of publisher-supplied data to give us a head start with catalogue records and reduce internal processing times.

Different methods for different publishers

We knew from the start of our planning process that a one-size-fits-all submission method would not work for Canadian publishers. We acquire digital publications from self-publishers, from associations, from government bodies, and of course from large commercial publishers and producers. Each type of publisher has specific needs. For example, commercial publishers create records about their publications in the form of ONIX data, the industry standard used to share information between publishers and booksellers. Since commercial publishers already have this rich source of data, it makes sense for LAC to build a workflow that can accept ONIX data and use it to create the first draft of a library catalogue record. We’re currently in the midst of the final testing for this workflow. We plan to launch it with trade publishers in 2023.

Another submission method is the one we’ve already launched for self-publishers, associations, and smaller publishers who typically do not use ONIX data. Since the efficiency of our new workflows depends on the receipt of additional data from publishers along with their publication files, we needed to develop a way for these publishers to provide the data via forms on our website. Filling in forms for every title is more time-consuming for publishers than our previous method. As a result, we thoroughly assessed our decisions at every step in the design process, looking for a happy medium that would not place a burden on publishers but would still allow us to create efficient workflows.

Spreadsheet showing columns for publisher, city, province or territory abbreviation, year of publication, language of publication, International Standard Book Number (ISBN), International Standard Music Number (ISMN) and series title.

Snapshot of spreadsheet with a red box when an error is made – a QA feature

We set up quality control functionality in the forms where possible, using drop-down boxes and rules to highlight data entry errors. We included instructions and examples that explain what information to include and how to format it. Once we had prototype forms ready for testing, we sent them out to variety of publishers and received a lot of useful feedback, which we incorporated before launching the forms last year.

Striking a balance

In the early stages of the project, we researched the methods used for digital legal deposit at every other national library we could find. We contacted many international librarians to find out more and to learn how, with hindsight, they might have done things differently. We found ideas to inspire us and gained confidence in our planned approaches. The British Library shared the data specifications for its ONIX workflow, which have been very helpful as a foundation for our own workflow.

In general, other national libraries use a variety of approaches. At one end of the spectrum, we found some that accept files without any data as we did with our previous workflow. At the other end, we found libraries with deposit requirements sufficiently complex that private companies have built niche businesses to help publishers meet their legal deposit obligations. At LAC, we set out to strike a balance between these two approaches.

The introduction of these new digital legal deposit workflows at LAC is a big improvement behind the scenes. There is no doubt that we are now more efficient. In addition, we are able to acquire and provide access to more digital material than before. We continuously monitor how publishers are using the forms and make improvements based on our experience and publisher feedback. We’re always happy to hear from publishers and encourage you to reach out to us at depotlegalnumerique-digitallegaldeposit@bac-lac.gc.ca


 

Arlene Whetter is the supervisor of the Digital Legal Deposit team at Library and Archives Canada.

Improving your online experience: What to expect at LAC’s new online home

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By Andrea Eidinger

Here at Library and Archives Canada (LAC), we take user feedback very seriously. Over the years, one point has come through loud and clear: our existing website is not meeting the needs of the public. This is why we are proud to announce that we will be launching a completely new website later this summer—library-archives.canada.ca. In this blog post, I will go over what LAC’s new web presence will involve and how these changes will impact your experience.

New website

So, what does this mean in practical terms? We spent a lot of time gathering feedback from members of the public, expert researchers and members of our staff to make our website user-centric. This involved creating several working groups as well as user-testing different possibilities for the new website. We also incorporated the latest research on how people actually use websites.

A major part of this work has been to ensure that all our users can easily find and understand the information on our website. Two very important components of the new website are consistent web navigation and plain language. All our new web content is organized in the same way so that users always know where to go, and the language has been simplified to make it clearer and easy to understand, no matter your skill level.

Finally, our website is dynamic. Our goal was to create a website that lives and breathes. Gone are the days of web pages being posted and then never touched again. Part of renewing our web presence is a commitment to continually update the website with new material and make improvements based on user feedback. We are also taking what is called an “iterative approach.” Essentially, we will start with a scaled-back version of the new website. This will be a launching pad for us. Our work will build on this initial version to develop the new website.

Screenshot of the Rare Book Collection webpage on the LAC website.

An example of the new template for subject guides for the new LAC website.

New structure

One of the biggest changes users will notice is the look and feel of the website. To make the information on the website more easily accessible to the public, we have developed a new structure for the website based on tasks, topics and themes that align with our users’ needs. In other words, we looked closely at how members of the public were using our existing website and what they were looking for (tasks). We then grouped those tasks into broad categories (topics). Finally, we grouped these topics into themes.

These themes are the basis for the website’s new structure and align with the Government of Canada’s design system. This system provides a more practical, consistent and reliable online experience for people who access Government of Canada digital services.

The first theme, Corporate, contains all of the institutional information relating to LAC. This includes information about our mandates, policies, initiatives and partners. This is where you will also find information about transparency at LAC and be able to read reports and plans about our activities.

The second theme, Services, is self-explanatory. It is where users can access our services or complete a task related to one of our programs. Under this theme, users will find information on how to visit us, how to order material, how to apply for ISBN numbers, how to make an ATIP request, and more. Also under this theme is information about the various services that we offer for gallery, library, archives and museum (GLAM) professionals, publishers, public servants, and Indigenous communities and individuals. This section will also contain information about our different funding programs.

Finally, there is the Collection theme. Our goal in rethinking how we present the Collection theme was to build user autonomy and discovery. This section will be home to all kinds of materials that will help Canadians access the documentary heritage under LAC’s care. In this section, you will find our databases, guides on researching various topics, publications, and podcast episodes, as well as a basic introduction to research. This section also includes many of LAC’s more interactive features, such as Co-Lab, our transcription program.

New navigation

One of the biggest challenge that users faced on our website was finding the information they were looking for. This was a problem particularly for material included under the Collection theme. Often, users would travel down rabbit holes and never be able to find their way back again. We have corrected this problem with a completely new navigational system based on tables. The new navigational table will include all pages listed by topic, sub-topic and type. For example, a web page on the First World War personnel files we have available would be appear as follows:

First World War Personnel Files – Military History – First World War (1914-1919) – subject guide

Even more important: this table will be filterable and searchable. This means users can easily see all of the resources that we have on a particular topic and find their way back without difficulty.

New content

The last exciting change to tell you about is the new content on our website. The existing site is enormous: it consists of 7,000 pages. Much of the information it contains is no longer up to current web and historical standards. We also know that many of the pages are hard to read, especially for beginners, and sometimes confusing. In preparation for our new website, we have systematically reviewed every single one of those 7,000 pages. Anything outdated or no longer up to current standards was archived (and will be available to the public), and the rest of the pages were reworked. All of the information on LAC’s new website is presented in plain language and is therefore clear and easy to understand. We hope this approach will attract an entire new wave of users interested in learning about Canada’s documentary heritage.

Since there is so much content, we focused on preparing material for the three most popular and most consulted topics for the launch: genealogy and family history, Indigenous history, and military history. Please note that, in the weeks and months ahead, we will add more material to these and other topics. We will be updating our material regularly in response to user feedback and to reflect the latest available information.

We’re so excited to show you all of the new material we’ve been working on! So, while this does mean that your URLs will change, we’re hoping that these changes will make your online experience at LAC a more positive one. Since this work is only beginning, the best is yet to come!

We look forward to your feedback. Please send us your comments and thoughts when we go live.


Andrea Eidinger is a team lead in the Online Experience Division at Library and Archives Canada.